Shipping policy
Last Updated: September 29, 2026
This Shipping & Delivery Policy applies to products purchased from Cone Pros, a brand of Dank’s Industries, LLC (“Cone Pros,” “we,” “us,” or “our”).
1. Processing & Production Times
Ready-stock products are generally processed for shipment after order acceptance and receipt of required payment.
Custom and made-to-order products require production before shipment. Estimated production times may vary depending on product type, quantity, materials, customization, artwork approval, and manufacturing requirements.
Quoted production and processing times are estimates unless Cone Pros expressly agrees in writing to a guaranteed deadline.
2. When Custom Lead Times Begin
Unless otherwise stated in writing, the production lead time for a custom order begins only after Cone Pros has received all items necessary to begin production, including:
- Required deposit or payment
- Final artwork and specifications
- Customer approval of applicable proofs
- Required product selections and information
Customer-requested changes after approval may restart or extend the production timeline.
3. Shipping Costs
Shipping, freight, insurance, special handling, duties, taxes, and similar charges are not included in product pricing unless expressly stated in the applicable quotation or order confirmation.
Shipping charges presented during checkout or on a quotation may be estimates when final shipping dimensions, weights, destination charges, or freight requirements are not yet known.
If actual freight requirements materially differ from an estimate, Cone Pros will notify the Customer when additional payment is required before shipment.
4. Delivery Estimates
Estimated delivery dates are provided for convenience and are not guaranteed unless Cone Pros expressly agrees otherwise in writing.
Once a shipment has been transferred to a carrier, transit times may be affected by circumstances outside our control, including weather, carrier operations, customs processing, port congestion, governmental action, and transportation disruptions.
A carrier's delay does not automatically constitute a delay in production by Cone Pros.
5. Domestic Shipping
Domestic orders may be shipped using parcel carriers, freight carriers, or other transportation services appropriate for the size and nature of the shipment.
Tracking information will be provided when available.
Large commercial orders may require palletized or freight delivery. The Customer is responsible for providing accurate information regarding receiving requirements, including whether a loading dock, liftgate, appointment, or other special delivery service is required.
6. International Shipping
Cone Pros may ship products internationally where available and legally permissible.
International Customers are responsible for determining whether products may lawfully be imported into the destination country and for providing information or documentation reasonably required for shipment.
Unless expressly included in a written quotation, the Customer is responsible for applicable customs duties, tariffs, import taxes, brokerage fees, clearance charges, and other destination-country charges.
Customs inspections or clearance procedures may delay delivery. Cone Pros cannot guarantee customs clearance times.
7. Import Restrictions & Customs
The Customer is responsible for understanding import restrictions applicable to the products being ordered.
If a shipment is delayed, refused, seized, returned, or otherwise affected by customs or another governmental authority because of an import restriction applicable to the Customer or destination, Cone Pros will work reasonably with the Customer where possible but cannot guarantee recovery of the shipment.
Any refund or credit will depend on whether products are returned to Cone Pros in resalable condition and on the costs already incurred, subject to applicable law.
8. Shipping Addresses
Customers are responsible for providing complete and accurate shipping and contact information.
Cone Pros is not responsible for additional costs or delays resulting from an incorrect or incomplete address supplied by the Customer.
Address changes requested after an order has shipped may be subject to carrier fees and cannot always be accommodated.
9. Risk of Loss & Title
The point at which title and risk of loss transfer may depend on the shipping arrangement applicable to an order.
For commercial, freight, and international transactions, the applicable quotation, invoice, purchase order acceptance, or agreed shipping term may specify the controlling Incoterm or other delivery term.
Where no specific delivery term has been agreed, applicable law and the shipping terms stated in the order documentation will determine the transfer of title and risk.
10. Inspection Upon Delivery
Customers should inspect shipments promptly upon arrival.
Before accepting a freight shipment, Customers should inspect the exterior packaging for visible damage whenever reasonably possible and note visible damage on the carrier's delivery documentation.
Photographs of damaged cartons, pallets, products, and shipping labels should be retained because they may be required to process a claim.
11. Missing, Damaged or Incorrect Shipments
If products arrive damaged, quantities are missing, or the incorrect products are delivered, contact Cone Pros promptly at info@conepros.com.
Please retain the products and all original packaging until the claim has been resolved. We may request photographs, shipping documents, lot information, quantities affected, or other information reasonably necessary to investigate the claim.
Claims are governed by our Returns, Refunds & Claims Policy.
12. Refused & Undeliverable Shipments
If a shipment is refused or cannot be delivered because of circumstances attributable to the Customer—including an incorrect address, failure to accept delivery, unpaid destination charges, or unavailable receiving facilities—the Customer may be responsible for resulting freight, storage, return shipping, redelivery, and other reasonable costs.
Custom products and other nonreturnable goods do not become returnable merely because delivery was refused.
13. Split Shipments
Cone Pros may ship an order in multiple shipments when reasonably necessary because of inventory availability, production schedules, manufacturing locations, or transportation requirements.
Where appropriate, we will communicate significant split-shipment arrangements with the Customer.
14. Delays Beyond Our Control
Cone Pros is not responsible for delivery delays caused by events outside its reasonable control, including carrier disruptions, severe weather, natural disasters, labor disruptions, customs delays, port congestion, governmental actions, transportation interruptions, or similar circumstances.
We will make reasonable efforts to assist Customers in obtaining information regarding delayed shipments.
15. Contact Us
For shipping questions or assistance with a delivery, contact:
Cone Pros / Dank’s Industries, LLC
info@conepros.com